With permission from https://www.moabtraining.com/

MOAB De-escalation Course (4 hours)

    • Firearm Certification Courses

$95 Per Seat

Please choose from the available times and days in the calendar below

MOAB® Training International, Inc. is a respected leader among training and consulting organizations across the United States and Canada, specializing in programs on managing aggressive behavior. Since 1984, over 5,000 agencies have benefited from our highly researched, state-of-the-art programs.

MOAB’s goal is to teach participants how to protect themselves from injury, and at the same time, control individuals without causing them harm. Our valuable programs are based on sound principles and empower people with the necessary skills to avert conflict and injuries through various de-escalation techniques.

Participants include healthcare organizations, corporations, law enforcement agencies, security professionals, academic facilities, military personnel, and federal agencies.

In this introductory session, participants will learn basic strategies to identify aggressive behaviors and avoid physical harm. This basic course provides an in-depth curriculum on how to identify, prevent and manage aggressive behavior through various de-escalation techniques. Upon successful completion, participants are able to identify the stages of conflict, when an assault is imminent and what to do in a threatening situation.

*virtual options available upon request*


  • Violence in Society, Healthcare Facilities, Law Enforcement and Security
  • Strategies for Preventing and Diffusing Aggressive Behavior
  • Behavior and Intervention
  • Mental Conditioning
  • Plan, Identify and Act
  • Methods and Communication
  • Non-Verbal Communications
  • Personal Space
  • The Reactionary Distance
  • Eye Communications
  • Gestures, Postures, and Facial Expressions
  • Signals to look for and understand
  • Stages of Conflict & Management

1. Conflict
2. Stage I: Anxiety

  • a. Recognizing Anxiety
  • b. Anxiety Triggers
  • c. Managing the Individual’s Anxiety
  • d. Listening
  • e. Five Levels of Listening
  • f. Empathetic Listening
  • g. Supportive Verbal Communications
  • h. Supportive Verbal Communication Skills
  • i. Understanding your fear and panic
  • j. Fear and Panic Create Dysfunction
  • k. Mind and Body Stress Feedback Loop
  • l. How to Break the Stress Feedback Loop

3. Stage II: Emotional Confrontation

  • a. Recognizing Emotional Confrontation
  • b. Managing Emotional Confrontation

4. Stage III: Physical Aggression

  • a. Recognizing Physical Aggression
  • b. Managing Physical Aggression
  • c. Cornering
  • d. Diversions
    i. Diversions that can be used
    ii. Approaching
  • e. Multiple Individuals
    i. Positioning
  • If you don’t see any schedule of classes here and you want to request a class then please call this number: (443) 702-7891
  • In order to ensure you get the best training possible, we adhere to a simple cancellation policy. If you cannot attend a scheduled paid class, please give us the courtesy of 24 hours notice. Thank you. 
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MARYLAND FIREARMS TRAINING: The Wear and Carry Permit training is 16 hours of instruction for an original application and 8 hours of instruction for a renewal application. The approved training is offered by a Qualified Handgun Instructor and will include instruction on state firearm law, home firearm safety, handgun mechanisms and operation, and a component that requires the applicant to demonstrate gun safety and proficiency with a minimum score of 70% accuracy. Home Weapons training

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